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Senior Analyst Technical Support in Wayne, NJ at Bimbo Bakeries USA

Date Posted: 6/6/2022

Job Snapshot

Job Description

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

Bimbo Bakeries USA is part of Grupo Bimbo, the world’s largest baking company with operations in 33 countries. Bimbo Bakeries USA (BBU) employs 20,000 associates across the U.S. in bakeries, sales centers, corporate offices and on sales routes to ensure our consumers have the freshest products to feed their families at every meal. But our associates come to work for much more – the chance to feed their own lives through exciting work that offers the opportunity to make a real difference in their professional and personal lives every day.


Position Summary:

This position provides for second level support and analysis covering the areas of Sales Centers, Distribution Centers, Bakeries and other locations in the field.  This position will be responsible for roll-outs and implementations of Business Technology systems as well as upgrades in the field for both new facilities and existing facilities.

IT experience is not required!  We’re on the search for someone who is ambitious, self-starter, likes to travel, enjoys meeting new people and learning new things.  This person will travel among different business units and explore issues with technology.

Key Job Responsibilities:

Position Requirements

•         Support day to day business operations in the field as directed by the Regional Manager.

•         Project support as needed for innovation and improvements.

•         Relationship with vendors and service providers to ensure on-time delivery of services and continuous improvement.

•         Responsible for second level handheld and application troubleshooting including on-site support when warranted.

•         Work with the Application Support groups to implement workarounds for reported issues affecting the business.

•         Help identify training needs in the business on all supported applications and systems.

•         As necessary, provide on-site training when it has been evaluated to be warranted and cost justified.

•         Recommends procedures and controls for problem prevention in the business operations.

•         Resource for all roll-outs and implementations in the field for new applications and new systems.

•         Provide second level on call after hour support

•         Perform other duties as assigned.

Job Requirements

Key Behavioral Competencies:

•         Strong oral and written communications, interpersonal relations and organizational skills.

•         Demonstrate working knowledge of the business and understanding of the applications used.

•         Ability to display tact and diplomacy when assisting customers, coworkers, consultants and vendors.

•         Ability to work under pressure and manage multiple, concurrent and conflicting priorities and deadlines.

•         Background in the use and/or support of applications such as sales and distribution systems, preferred.

•         Supports Grupo Bimbo’s E5 Behaviors, and Diversity, Equity & Belonging Strategies.

•         100% travel required

•         Location of job is flexible. Primary area for coverage would be NJ,  NYC/LI, Hudson Valley and Central, NY


Education and Work History:

•         3 – 5 years of experience in customer support using business applications and interfacing with information technology support.

•         Bachelor’s degree in the area of Business or related field. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.

Be a part of a company that is dedicated to protecting our planet:

  • All of our U.S. operations have been powered with 100% renewable electric energy since July 2019, with energy created through a Wind Farm backed by a Virtual Power Purchase Agreement with Invenergy
  • Bimbo Bakeries USA was named EPA ENERGY STAR Partner of the Year for the fourth year in a row for superior leadership, innovation and commitment to environmental protection through energy efficiency 
  • We have 18 ENERGY STAR® Certified facilities
  • Our Manufacturing operations divert greater than 95% of waste from landfill
  • Over 1500 of our vehicles utilize alternative fuel – propane, compressed natural gas, electric, or hybrid
  • Bimbo Bakeries USA has committed to 100% sustainable packaging across its portfolio by 2025. All product bags, pouches and wrappers are currently recyclable through Terracycle.

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions. To further the principle of equal employment opportunity, Bimbo Bakeries USA has developed affirmative action plans for minorities and women, qualified individuals with disabilities, and Vietnam-era and special disabled veterans and other protected veterans.