<script src="https://careerbuilder.test.socialreferral.com/embedding/embed.js" data-sr-account="careerbuilder"></script>
Enable Accessibility

Senior Field Technology & Support Analyst in Williamsport, MD at Bimbo Bakeries USA

Date Posted: 1/5/2022

Job Snapshot

Job Description

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

Bimbo Bakeries USA is part of Grupo Bimbo, the world’s largest baking company with operations in 33 countries. Bimbo Bakeries USA (BBU) employs 20,000 associates across the U.S. in bakeries, sales centers, corporate offices and on sales routes to ensure our consumers have the freshest products to feed their families at every meal. But our associates come to work for much more – the chance to feed their own lives through exciting work that offers the opportunity to make a real difference in their professional and personal lives every day.

The Sr. Field Technology and Support Analyst provides for second level support and analysis covering the areas of Sales Centers, Distribution Centers, Bakeries and other locations within the business unit.  This position will be responsible for strategic rollouts and implementations of IT systems as well as upgrades in the field for both new and existing facilities.

IT experience is not required.   We’re on the search for someone who is ambitious, self-starter, likes to travel, enjoys meeting new people and learning new things.  This person will travel throughout different business units and explore issues with technology.

This role has the ability to be remote and supports Maryland, Delaware, and Virginia.

Key Job Responsibilities:

  • Support day to day business operations in the field as directed by the Regional Manager.
  • Project focus to support innovation and improvements.
  •  Build and maintain relationships with vendors and service providers to ensure on-time delivery of services with a focus on continuous improvement.
  • Responsible for second level handheld and application troubleshooting including on-site support when warranted.
  • Partner with the Application Support groups to implement workarounds for reported issues affecting the business.
  •  Assist to identify training needs in the business on all supported applications and systems.
  • Provide on-site training when it has been evaluated to be warranted and cost justified as needed.
  • Recommend procedures and controls for problem prevention in the business operations.
  • Provide support for all rollouts and implementations in the field for new applications and new systems.
  • Provide second level on call after hour support
  • Perform other duties as assigned.

Job Requirements

  • Bachelor’s degree in the area of Business or related, preferred
  •  3 – 6 years of experience in customer support using business applications and interfacing with information technology support.
  • A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted. 

Key Behavioral Competencies:

  •  Strong oral and written communications, interpersonal relations and organizational skills.
  • Demonstrate working knowledge of the business and understanding of the applications used.
  • Ability to display tact and diplomacy when assisting customers, coworkers, consultants and vendors.
  • Ability to work under pressure and manage multiple, concurrent and conflicting priorities and deadlines.
  • Background in the use and/or support of applications such as sales and distribution systems, preferred.
  • Support Grupo Bimbo’s E4 Behaviors, and Diversity, Equity & Belonging Strategies.
  • 100% travel required
  •   Location of job is flexible. Primary area for coverage would be MD, DE, VA.

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions. To further the principle of equal employment opportunity, Bimbo Bakeries USA has developed affirmative action plans for minorities and women, qualified individuals with disabilities, and Vietnam-era and special disabled veterans and other protected veterans.