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Specialist Technical Supply Chain Automation in Santa Maria, CA at Bimbo Bakeries USA

Date Posted: 9/16/2022

Job Snapshot

Job Description

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

Position Summary:

This position has shared responsibility for the transformation of Distrib, Gantry, Dexterity, Styx, AGV and any other automated shipping, distribution and picking technology including hardware and software components.  Helps maintain standards for hardware and software.  Provides second and third level support, incident investigation and root cause analysis.  Supports the areas of Bakeries, Distribution Centers, Sales Centers, and other locations in the field where automated shipping and picking technology is installed.  This position will be responsible for automation implementations and integrations in the field for both new and existing facilities.  This position will also be responsible for supporting process improvement procedures to improve operational efficiency, effectiveness and safety.

Key Job Responsibilities:

•       Partner and collaborate with Process Improvement and Logistics teams

•       Implements and supports standards for hardware and software implementations in conjunction with other IT teams and Grupo Bimbo IT standards

•       Provides technical leadership for operations and corporate cross functional teams

•       Assist cross functional teams and suppliers with maintaining established service-level agreements (SLAs) and process workflows

•       Lead and coordinate projects and support activities for supply chain and automation

•       Support for installed Distrib systems across the logistics system

•       Support and training resource for Automation

•       Support and training resource for new and existing technology

•       Coordinate with Mfg, Distribution, Supply Chain Logistics, Process Improvement teams on new installations of systems and modules

•       Assist, communicate and coordinate work with other cross functional support teams

•       Incident investigation and root cause analysis

•       Assist with identifying training needs in the business on all supported applications and systems

•       Assist with identifying any additional network needs, including upgrades and equipment

•       As necessary, provide on-site training when it has been evaluated to be warranted and cost justified

•       Assist with maintaining process improvement procedures

•       Supports procedures and controls for problem prevention in the business operations

•       Resource for all implementations and integrations in the field of new applications and new systems

•       Work with third party suppliers to maintain business continuity

•       Assist with coordinating vendor activities with local management

•       Provide second and third level on call and after hour support

•       Perform other duties as needed


Job Requirements

Key Behavioral Competencies:

•       Strong oral and written communications, interpersonal relations and organizational skills.

•       Demonstrate working knowledge of the business and understanding of the applications used.

•       Ability to display tact and diplomacy when assisting customers, coworkers, consultants and vendors.

•       Ability to work under pressure and manage multiple, concurrent and conflicting priorities and deadlines.

•       Background in the use and/or support of applications such as sales and distribution systems, preferred.

•       80% travel required

•       Location of job is flexible


Education and Work History:

•       5 -7 years of experience in customer support using business applications and interfacing with business technology support.

•       Bachelor’s Degree in Business Management, Marketing or related field. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law.