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Supply Chain Service Coordinator - $23/hour in Fort Worth, TX at Bimbo Bakeries USA

Date Posted: 10/15/2021

Job Snapshot

Job Description

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

Bimbo Bakeries USA is part of Grupo Bimbo, the world’s largest baking company with operations in 33 countries. Bimbo Bakeries USA (BBU) employs 20,000 associates across the U.S. in bakeries, sales centers, corporate offices and on sales routes to ensure our consumers have the freshest products to feed their families at every meal. But our associates come to work for much more – the chance to feed their own lives through exciting work that offers the opportunity to make a real difference in their professional and personal lives every day.

Come join the largest baking company in the world and our family of 20,000 associates nationwide!

 

Position Summary:

The Supply Chain Service Coordinator is a skilled position. You will be the primary contact for sales & customer related service issues with regard to order fill, quality, service delivery, etc.

 

Top Reasons to Work at Bimbo Bakeries USA

  • Great starting pay: $23/hour!
  • Excellent benefits package!
  • Growing organization & increased demand for products!

 Anticipated Schedule:

  • 7:00 am - 3:00 pm 
  • OFF: Sun/Wed 

Key Job Responsibilities:

  • You will resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment with respective distribution management; following up to ensure resolution. 
  • You will communicate and coordinate follow up with functional teams as necessary (Manufacturing, Distribution, Sales, Customer/Account). 
  • You will prepare service reports by collecting and analyzing service issues/concerns. 
  • You will manage large amounts of incoming calls and emails. 
  • You will build relationships of trust through open and interactive communication with all functional areas. 
  • You will maintain a positive, empathetic and professional attitude toward customers at all times. 
  • You will respond promptly to inquiries by phone or email. 
  • You will know our products and distribution processes/procedures to answer questions and resolve issues. 
  • You will use BUSS and PC Data systems to run reports. 
  • You will keep records of customer interactions, comments and complaints. 
  • You may be assigned additional responsibilities and duties by the supervisor.

Key Behavioral Competencies:  

  • You have a strong analytical ability to gather and interpret data, in situations where the problems are somewhat complex (dealing with people, procedures and equipment).    
  • You work well in a team-based environment, have solid interpersonal skills, and you are not averse to change.  
  • You must be able to perform basic math and computer skills; SAP, Oracle, CPD preferred.
  • You act with a Continuous Improvement (CI) mindset: focus on improving efficiencies while decreasing waste.  

Job Requirements

Requirements:

  • High School Education or equivalent; college degree preferred.  
  • 1-3 Years of relevant Customer Service, Distribution and product experience preferred.  
  • A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted. 
  • Strong reading, math and communication skills: phone, email and active listening skills, with the ability to adapt/respond to various customers. 
  • Must be well organized and computer literate: Excel and Word experience. 
  • Ability to multi-task, prioritize and manage time effectively 
  • You must have good written and oral English language communication skills.  
  • You must wear required personal protective equipment (PPE). 
  • Ability to work 8+ hour shifts, irregular and/or rotating shifts, including split days off (non-consecutive days off) and work nights, holidays and weekends (frequently required). .

Skills & Proficiency:

  • Customer Service
  • Excel and Word experience
  • Product Knowledge
  • Quality Focus
  • Distribution Knowledge

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Internal Title: Supply Chain Service Coordinator

Keywords: Supply Chain, Customer Service, Destitution, Inventory Control, Logistics, Process Improvement 

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions. To further the principle of equal employment opportunity, Bimbo Bakeries USA has developed affirmative action plans for minorities and women, qualified individuals with disabilities, and Vietnam-era and special disabled veterans and other protected veterans.