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Account Manager e-Commerce in Conshohocken, PA at Bimbo Bakeries USA

Date Posted: 12/30/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    5-7 years
  • Date Posted:
    12/30/2020
  • Job ID:
    req18930

Job Description

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

Bimbo Bakeries USA is part of Grupo Bimbo, the world’s largest baking company with operations in 33 countries. Bimbo Bakeries USA (BBU) employs 20,000 associates across the U.S. in bakeries, sales centers, corporate offices and on sales routes to ensure our consumers have the freshest products to feed their families at every meal. But our associates come to work for much more – the chance to feed their own lives through exciting work that offers the opportunity to make a real difference in their professional and personal lives every day.

The eCommerce Account Manager role is a hands-on operations role that will be responsible for identifying and creating joint growth opportunities with eTailers across all our categories.  Additionally, s/he will be responsible for developing strong business relationships with both our customers and internal stakeholders (Insights team, Marketing team, Supply Chain, etc.) to drive growth.

Key Job Responsibilities:

  • Responsible for eCommerce commercial operations & eTailer engagement
  • Full ownership of Customer eCommerce P&L
  • Focus on optimizing Go To Market (GTM) for eTailers, business planning, Terms & Conditions negotiation and JBP engagement
  • Be proficient with tools & technology to win in eCommerce:
  • Fully vested in the latest tools & technology in the eCommerce space including but not limited to Search, Navigation,
  • Ratings & Reviews, Taxonomy etc.  
  • Supply chain proficiency with in-depth knowledge of in-stock rates, fill rates and substitution rates and how to resolve them
  • Drive eVisibility:
  • Drives search relevance improvement across customers
  • Understand and report on metrics & tracking
  • Develops and tracks the internal eCommerce scorecards for customer
  • Leads the implementation of all corrective actions with customer
  • Work with eCommerce Marketing Lead and eAnalytics lead on increasing conversion
  • Direct responsibility for Customer Growth Strategy and Net Sales goals
  • Experience in Digital Marketing, advertising, search, Consumer Relationship Management, etc.
  • Strong analytical skills and data-driven thinking. 

Job Requirements

Education and Work History:

  • Bachelor’s level degree. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.
  • 2 – 7 years of Account Management experience.
  • 2 years minimum of experience working in an eCommerce environment.
  • Previous experience in a start-up environment preferred.

Key Behavioral Competencies:

  • Results Orientation: Demonstrates ability to drive improvement of results and to deliver best in class business performance by breaking new grounds in the way business is done to radically improve delivery. S/he can launch new digital initiatives that stand out against the norm to demonstrate industry leading performance.

  • Customer Orientation: Utilizes market knowledge and customer relationships to drive insight. S/he understands the needs of the customer and uses this knowledge to deepen customer relationships and build a positive customer experience. S/he uses customer insight to innovate products and services that will improve customer engagement.

  • Strategic Orientation: Defines a strategic vision in shaping a high-impact digital strategy, linking it to clearly actionable initiatives while considering the impact on all parts of the business. S/he clearly articulates medium to long-term opportunities and threats and helps evaluate options and plans against anticipated global trends.

  • Collaborating & Influencing: Effectively engages stakeholders and drives alignment across multiple functions to achieve results, engaging in joint decision making and resolving conflicts when necessary to balance short-& long-term benefits. Can recognize & channel new ideas. Brings excellent negotiation skills & the ability to build strategic partnerships. S/he will need to use collaboration and influencing skills as a foundation for driving change in the organization and will serve as the primary change agent for fostering a digital mindset.

Physical Demands:

  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.
  • Able to use a variety of communication methods on frequent basis.
  • Use a notebook computer and standard office equipment printers, fax, phone etc.
  • Able to sit, stand, stoop and have use of hand motor coordination regularly.
  • Use various forms of transportation for extended periods of time on periodic basis.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions. To further the principle of equal employment opportunity, Bimbo Bakeries USA has developed affirmative action plans for minorities and women, qualified individuals with disabilities, and Vietnam-era and special disabled veterans and other protected veterans.