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Customer Manager in Savage, MN at Bimbo Bakeries USA

Date Posted: 1/3/2021

Job Snapshot

  • Employee Type:
  • Location:
    Savage, MN
  • Job Type:
  • Experience:
    3-5 years
  • Date Posted:
  • Job ID:

Job Description

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

Bimbo Bakeries USA is part of Grupo Bimbo, the world’s largest baking company with operations in 33 countries. Bimbo Bakeries USA (BBU) employs 20,000 associates across the U.S. in bakeries, sales centers, corporate offices and on sales routes to ensure our consumers have the freshest products to feed their families at every meal. But our associates come to work for much more – the chance to feed their own lives through exciting work that offers the opportunity to make a real difference in their professional and personal lives every day.

The BBU Target team needs a motivated, results-driven Customer Manager-DSD Sales Liaison to lead the DSD efforts for Target on behalf of BBU.  This individual would report into the Target Senior Customer Executive.

Key Job Responsibilities:

  • Develop and foster relationships with Target’s Food & Beverage Directors regarding in store initiatives, display execution and in stock opportunities

  • Manage communication with Market Sales Leaders/Field Account Managers/Operations regarding all DSD Initiatives including, but not limited to, Service Opportunities, New Store Openings, Store Closings, Remodels, Store Initiatives and local wiring.

  • Manage the communication from Target in regards to Out of Stocks and OSA Reporting and develop process for resolution with continued follow-up

  • Improve frontline engagement levels by leading and coordinating with operations to engage with the frontline through execution of proven best practices for Target.

  • Deliver on key performance indicators for revenue, freshness, and profit in order to achieve the key objectives for each Business Unit.

  • Hold frontline and operations accountable for meeting key performance targets; execute procedures and programs to increase Target account productivity, team effectiveness, & quality of work.

  • Conduct store retail price surveys and collect competitive trade information.

  • Foster an atmosphere of continuous improvement to include the development of self, others, and work processes.

  • Champion POG Compliance.

  • Establish effective relationships with Target and GlobalWorx to initiate and maximize sales and minimize out of stocks in all stores nationally.

  • Create and manage all administrative responsibilities associated with the operation of Target’s DSD requirements including GlobalWorx, Backroom Optimization, On Shelf Availability Management, Greenfield Reporting, as well as any other Target DSD initiatives as assigned.

    • Develop and distribute a comprehensive set of reports for the benefit of the sales team.

  • Collaborate with and support the Operations team (nationally) in the training and development of all new frontline associates on the GlobalWorx system and Target DSD Expectations.

  • Provide comprehensive void reporting for all BBU and Barcel brands.

  • Perform special projects and assignments as requested by Leadership.

  • Additional duties as assigned.

Job Requirements

Bachelor’s degree in Sales, Business, or related field preferred.  A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.

Ideal candidate will possess:

  • 3-5 years of related experience in customer relations or sales. DSD experience is a plus.

  • At least 6 months experience leading and influencing others.

  • A combination of training and experience that results in demonstrated competency to perform the work may be substituted.

  • Requires excellent written and oral communication skills, as well as the ability to effectively negotiate and influence others.

  • Excellent organizational and planning skills.

  • Computer skills and proficiency, specifically PowerPoint, Excel, and Word is required.

  • Travel Required, 50%

Key Behavioral Competencies:

  • Exceptional communication and organizational skills, strong follow-up, self-starter

  • Ability to establish project objectives, checkpoints and timelines and work cross functionally to meet project tasks and expectations.

  • Ability to implement programs for area of responsibility.

  • Ability to exchange complex information effectively to reach agreement in ambiguous or difficult situations.

  • Ability to engage and inspire frontline associates to pursue the BBU vision for growth.

  • Ability to create a culture with operational capabilities to achieve BBU’s objectives.

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions. To further the principle of equal employment opportunity, Bimbo Bakeries USA has developed affirmative action plans for minorities and women, qualified individuals with disabilities, and Vietnam-era and special disabled veterans and other protected veterans.