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Customer Service Analyst in Chicago, IL at Bimbo Bakeries USA

Date Posted: 7/22/2020

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    1-3 years
  • Date Posted:
  • Job ID:

Job Description

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

Bimbo Bakeries USA is part of Grupo Bimbo, the world’s largest baking company with operations in 32 countries. Bimbo Bakeries USA (“BBUSA”) includes BBUSA and its subsidiaries and affiliated entities, including, but not limited to, Wholesome Harvest Baking, East Balt, and Acelerada. BBUSA employs 20,000 associates across the U.S. in bakeries, sales centers, corporate offices and on sales routes to ensure our consumers have the freshest products to feed their families at every meal. But our associates come to work for much more – the chance to feed their own lives through exciting work that offers the opportunity to make a real difference in their professional and personal lives every day.

The Customer Service Analyst role is part of a new business unit at Bimbo Bakeries, USA to support the growth of the warehouse channel of distribution.  This multi-faceted role is an integral part of the supply chain and will be responsible for customer and inbound order management, inventory reconciliation, and logistics planning.

The scope of the role includes facilitating the order to deliver process in addition to coordinating the manufacturing and distribution flow of inventory to customer through our 3PL distribution partners.

Key Job Responsibilities

Customer Order Management:

  • Manages the receipt of customer orders through EDI and direct from customer

  • Creates purchase orders in oracle and ensure all pass compliance

  • Develops the weekly production plan in accordance to customer forecasted demand

  • Facilitates the distribution of customer purchase orders to 3PL and dedicated carrier base

  • Verifies the shipment confirmation of all weekly orders and confirms the accuracy for invoicing

  • Communicate with customers, 3PL and the management team to ensure necessary requirements are met
  • Maintain and publish metrics to report customer fill-rate
  • Manage resolution of PO/AR discrepancies
  • Assist with customer logistics survey to monitor compliance and satisfaction
  • Track and manage proof of delivery documents to shared site for Accounts receivable processing



  • Daily inventory management including receiving, inventory reconciliation, monthly inventory audit, inventory comparison with third party warehouse, and resolving inventory discrepancies

  • Coordinate with manufacturing the system release of inventory that triggers interplant transfers to 3PL

  • Communicate with warehouse, production plant, and sales team regarding current inventory on-hand and potential issues with sales orders

  • Perform system inventory movements that align with the orders allocated at 3PL

  • Assist with the implementation of inventory controls and best practices

  • Troubleshoot, proactively track and trace and coordinate cycle counts as required
  • Maintain inventory “health” reporting and communication

Supply Chain Operations

  • Act as the liaison between the production plant and corporate supply chain

  • Engage the warehouse and transportation teams on daily matters as required

  • Establish weekly supply chain protocols and communication with all support streams

  • Addresses various internal and external customer concerns regarding shipments, status, services, and other needs including customer chargebacks/Off-invoice/credit memos  

  • Under the direction of Logistics Manager, responsible for logging and following up with preferred carrier for damaged and lost product claims to ensure reimbursement is issued

  • Work cross-functionally with business unit leads, Sales Center/Route teams, and bakeries to streamline supply chain

Job Requirements

  • Core competencies:
    • Communication, detail-oriented, organization and multitasking, problem-solver
  • Technical background: 
    • Microsoft office (Outlook, Word, Advanced Excel, Power Point, Intermediate Access).
    • Working knowledge of ERP (Oracle experience is a plus).
    • Knowledge of shipping software (Oracle Transportation Management) Preferred not required
  • Education:
    • Associates or Bachelor’s degree required.
  • Professional background (not required but would be a plus):
    • Inventory control experience in a warehouse environment.
    • Working knowledge of consumer, food manufacturing, 3PL and supply chain.
    • Customer service experience.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions. To further the principle of equal employment opportunity, Bimbo Bakeries USA has developed affirmative action plans for minorities and women, qualified individuals with disabilities, and Vietnam-era and special disabled veterans and other protected veterans.